OrderingÂ
After receiving your order confirmation email, all orders are processed within 2-3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
ShippingÂ
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Â
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status.Â
Puzzles shipped in the U.S. only.
Returns & Refunds
We strive to provide the best possible puzzle experience and back it up with excellent customer service and a 100% satisfaction guarantee.
Returns of unopened, unused merchandise in original condition and packaging are accepted within 30 days. Don't hesitate to get in touch with us regarding which items you wish to return, and we will send you a return label within 1-2 days. Return shipping costs will be deducted from the refund amount, and the original shipping cost is not refundable.
Your original payment method will be refunded for the cost of the item(s) minus the return shipping cost within 7 days of receipt of the returned merchandise.
What should I do if my order arrives damaged:
We're so sorry that your puzzles arrived damaged. That's so disappointing. Please email us at support@fairplaypuzzles.com with your order number and photos of the shipping box, packing materials, and the damaged puzzle(s) so that we can file a damage claim with the carrier.
We will send a replacement for the damaged item(s) within 1-2 days (excluding weekends/holidays).